Appointment Reminders & Follow-ups
Interactive reminders that actually reduce no-shows
These aren't pre-recorded blasts. IntellusMD holds a real, interactive conversation with each patient — confirming, rescheduling, answering prep questions, and collecting copays or forms ahead of the visit. After the appointment, it follows up on care instructions, refills, and satisfaction, closing the loop automatically.
Capabilities
What it does
Everything you need from Appointment Reminders & Follow-ups, working out of the box and tuned to your practice.
- Interactive two-way conversations, not recordings
- Reschedule & confirm without staff involvement
- Pre-visit prep, forms & copay collection
- Automated post-visit follow-up & care instructions
- Refill and recall/recurring-care reminders
- Preferred-channel and quiet-hours handling
Common questions
How is this different from standard reminders?
Standard reminders are one-way. IntellusMD actually converses — a patient can reply 'can we move it to Friday?' and the system finds a slot and rebooks, no staff needed.
Can patients opt out?
Yes. Every message respects opt-outs, quiet hours, and each patient's preferred contact channel, in line with TCPA and practice policy.