AI Receptionist
Never miss a patient call again
IntellusMD's AI Receptionist picks up on the first ring, day or night. It understands natural speech, answers common questions about hours, insurance, and directions, books and reschedules appointments directly in your calendar, and escalates true emergencies to on-call staff. Every conversation is logged, summarized, and searchable.
Capabilities
What it does
Everything you need from AI Receptionist, working out of the box and tuned to your practice.
- Natural, human-sounding voice with sub-second response
- Books, reschedules & cancels directly in your EHR/calendar
- Smart triage that escalates emergencies to on-call staff
- Bilingual support (English & Spanish, more on request)
- Full call transcripts, summaries & sentiment logging
- Custom greeting, hours, and practice knowledge base
Common questions
Will patients know they're talking to AI?
You choose. Many practices disclose it up front; the voice is natural enough that most callers simply get their questions answered and hang up satisfied.
What happens with a real emergency?
The receptionist is tuned to recognize urgent language and immediately routes the caller to your on-call line or advises them to call 911, per your protocol.